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The Senior Convergence Engineer is responsible for deploying customer projects and functions as a technical SME in support of other team members. This individual can cover the technical deployment and integrity of a solution, customer satisfaction and success, and documenting project and/or complex designs. This position will deliver complex solutions, along with corresponding documentation, and assist with development of technical design collateral.

 

The Engineer shall provide Avaya-Certified Senior Convergence Engineer onsite at USSS Headquarters, Monday - Friday from 7:00 a.m. to 5:00 p.m. local time, excluding government holidays.

 

Essential Functions:

• Manage ticket resolution to completion
• Complete Move, Add, and Change requests
• Execute deployments and new features of Equinox, Workplace, and TEAMS integrations
• Manage, Patch and Administrate VMWare servers
• Assist with Property paperwork for large projects
• Manage and assist with team member documentation
• Documents business, information, application, and technology aspects of approach
• Executes deployments of the solution, managing successful cutovers
• Installs, supports, and troubleshoots UC products as projects dictate
• Supports and troubleshoots customer environments to achieve a high-quality installation

• Experience designing and implementing large-scale Unified Communications solutions
• MGCP / H.323 / SIP experience
• Experience designing and implementing QoS in LAN / WAN / MAN environments
• Experience with PSTN communication including SIP Trunks
• Experience with VMWare, Equinox, Workplace, and TEAMS
• Documentation skills – able to deliver low-level design documentation
• Excellent verbal / written communication skills
• 10 + years of experience in designing and deploying Unified Communications solutions
• Work experience must include technical consulting, solution design, project envisioning, planning, development, deployment, and management

• Sec+ or equivalent network security certification to meet DoD 8570 requirements if required
• Ability to obtain and hold a DoD SECRET or USSS security clearance
• BS in Computer Science, Engineering, or related field or minimum 10 years industry experience
• UC Implementation Certifications
• Other technical certifications (i.e. CCNA, Avaya ACE, etc.)

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs.

MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.

We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.